You have a choice in Heating and Cooling companies, so thank you for choosing Ridgeway Heating And Cooling Inc.
Today I’m here to honor your choice by delivering a great service experience.
A lot of companies “talk” service, but we put a brief explanation in writing. Of course, you can ask me what you want while I’m here too.
This sheet will help explain…
1) Why we’re here
2) What we’re doing to your system
3) How we charge
4) How you can avoid (yes, avoid) unnecessary service calls.
5) What we expect
Please know that my desire is to make sure we’ve handled your comfort needs promptly and to the best of my ability.
At Your Service,
Jason Ridgeway
Owner
1. Why we’re here – Most calls are from customers or referrals (which we love!) and ads. From your call, we get a description of your problem or need. Then a well-trained technician is scheduled and dispatched (that’s me) with the parts and tools for a quick solution!
2. What we’re doing to your system - Once we arrive, we may ask you questions to help us pinpoint the problem. Just like your doctor, we may ask you to describe your system’s “ailment”.
You may see us use various measuring, metering, or adjustment tools. (You’re welcome to watch.) Your system is, well, a system of inter-dependent parts. If one breaks or underperforms, your entire system suffers…right along with your comfort.
Our goal is your goal: To perform the right diagnosis and procedure to get your system running smoothly again!
3. How we charge – Tune-ups and maintenance are generally a set fee. For Service repairs there is a diagnostic charge to come out and spend 30 mins going over the complete system, then you will get “Up Front Pricing” which means you’re given a Flat rate repair price before we start the job. You either approve or decline. (Of course, if you decline, charges to determine the problem may apply.) Replacement or new systems are also figured using industry pricing guidelines.
Bottom Line: Unlike some others, you won’t “guess” what your comfort will cost with us!
4. How you can avoid service calls – Don’t get us wrong… we want to hear from you! But if we can save you from an unnecessary call (and the fee that goes with it) that’s good for us both.
Dirty Secret - The Number 1 reason for service problems is dirt and lack of maintenance! So a Seasonal Tune-Up is a smart way to avoid costly “mid season” repairs. Even better: Get on our automatic Maintenance Program.
So Simple It’s Funny. The easiest maintenance precaution is changing filters. Simply pop off the cover, slide out the old filter and slide in the new one. (Unless you have a ‘media filter’.) We do this during seasonal tune ups, but you can do it in-between times for more peace-of-mind. Saves energy dollars too.
5. What we expect from you is communication! Whether you like our work or not, let us know. We’d love to deliver satisfaction to your friends and neighbors, so spread the word!
But if we mess up – and sometimes that happens – we want to make it right for you, so let us know. We can't fix it if we don’t know, so please give us that opportunity. Your trust is too valuable to leave to chance. And most of all, Thank you!
Jason Ridgeway
Owner Ridgeway Heating and Cooling Inc.
We service all makes and models